We use your personal information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
We do not store credit card details nor do we share customer details with any 3rd parties.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet
Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Returns / Refunds:
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. Please note personalized items can only be returned in exchange of a credit note.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment).
You will receive the credit within 7 working days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please contact us.
We aim to dispatch as soon as possible but please bear in mind our Fine Art prints and canvasses are hand produced/framed in UK to the highest standard and this takes time.
Standard delivery is by courier (Royal Mail) within 8-12 working days of your order, with delivery between 9.00am and 5.30pm (Mon – Fri).
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times.
If we believe that the delivery address you’ve given may not be not secure (for example, if it’s a communal postal address or PO Box), we may contact you to make alternative arrangements.
Customers outside the UK please contact us at firstname.lastname@example.org with details of the products you’d like to order, so that we can send you a shipping quotation.